Refer a Client to Havlon Health
We partner with hospitals, insurers, embassies, employers and health professionals to deliver coordinated, clinically governed home care. Professional referrals are welcomed and handled with full clinical accountability.
Built for Professional Referral Partners
Whether you are discharging a patient, supporting a client through insurance or connecting a community member to care — Havlon Elite provides a dependable, documented and professionally accountable service.
Hospitals
Coordinate safe discharge and ensure continuity of clinical care at home.
Doctors & Clinicians
Refer patients who need continued nursing, therapy or complex care at home.
Insurers
Accountable documentation, progress reporting and communication for claims teams.
Embassies
Trusted home care for diplomatic staff, members and their families in Nairobi.
Employers
Occupational health and home recovery support for employees and their families.
Churches & Faith Orgs
Connecting congregants or community members to professional, compassionate care.
NGOs
Partnering with organisations to support beneficiaries with complex care needs.
Residential Communities
Supporting residents in gated communities and retirement villages with home healthcare.
Other Professionals
Social workers, palliative care teams and allied health referrals are welcome.
Organisations We Partner With
A selection of the hospitals, insurers and organisations who refer clients to Havlon Elite.
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The Nairobi Hospital
Hospital
How a Referral Works
A clear five-step process from first contact to care commencement.
Submit a referral
Complete the referral form below or contact our professional team directly by phone, email or WhatsApp.
→Referral reviewed
A senior clinician reviews the referral details within one business day and contacts the referring partner to confirm requirements.
→Assessment arranged
Where possible, a clinical assessment is conducted prior to or at discharge to ensure the home environment and care plan are in place.
→Care plan agreed
A documented, individualised care plan is developed with the client, family and, where appropriate, the referring team.
→Care commences
Qualified professionals begin delivering care. The referring partner is notified and kept informed through structured updates.
Refer a Client
Complete the form to submit a referral. All information is handled confidentially and in line with professional standards. Our team will respond within one business day.
Confidential handling of all client information
Response within one business day for planned referrals
Same-day response for urgent or emergency referrals
Documented care plans shared with referring partner
What to Include in a Referral
The information below helps us assess the referral promptly and arrange the right level of care. We will follow up if anything further is needed.
Referrer details
Name, role, organisation, contact phone and email.
Client details
Client name, age, location and primary contact or next of kin.
Clinical summary
Brief clinical background, diagnosis, current medications and discharge summary where available.
Care needs
Description of the care or disciplines required and any known complexities.
Urgency
Whether the referral is planned, urgent or emergency.
Preferred start date
The requested or ideal date for care to commence.
What Referral Partners Can Expect
We understand that professional accountability extends to your side of the referral. Here is how we keep you informed.
Written confirmation of referral receipt within one business day
Clinical progress updates at agreed intervals
Notification of any significant changes in the client's condition
Discharge and care transition summaries on request
Documented care plans available to the referring organisation upon consent
Dedicated point of contact for each partner organisation
Speak to Our Partnerships Team
For urgent referrals or to establish an organisational partnership, contact us directly.
Let Us Help You Arrange
the Right Care
Speak with our care team about your needs, request an assessment, or arrange care for a family member.
Send a WhatsApp Message